99cv's Privacy Policy

99cv is a trusted online gaming platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains what types of information we collect when you use the 99cv website and services, how that information is used, who it may be shared with, and how we keep it secure.

Please read this policy in full before using this platform. By accessing this website or creating an account, you are considered to have given your consent to the collection and use of your information in the manner described below. If you do not agree with this policy, please refrain from using our services.

1 What information we collect

99cv may collect your information in various ways. We divide the information collected into two main categories:

1.1 Information you provide directly

During account registration, payment processing, or when contacting support, you may provide the following information:

• Full name, date of birth, and age verification details
• Valid email address
• Mobile number (required for transactions via bKash, Nagad, Rocket, or Upay)
• Password (always stored in encrypted form)
• National ID or passport number (where applicable for identity verification)
• Transaction details: deposit and withdrawal amounts, dates, and methods
• History of chat or email communication with the support team

1.2 Automatically collected information

When you use the 99cv platform, the following information may be recorded automatically:

• IP address and general geographic location data
• Browser type, version, and device identification
• Website access time, page visit history, and click-through data
• Session information collected via cookies and similar tracking technologies
• Gaming activity logs: bets, results, and session duration

2 Purpose of data use

99cv uses the information collected for the following legitimate purposes:

2.1 Account and service management

• Creating, verifying, and managing accounts
• Ensuring you are at least 21 years of age
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Providing bonuses, promotions, and VIP benefits
• Diagnosing issues and providing technical support

2.2 Security and fraud prevention

• Protecting accounts and preventing unauthorized access
• Detecting fraud, money laundering, and other illegal activities
• Identifying unusual transaction patterns
• Analyzing playing behavior to ensure responsible gaming

2.3 Communication and support

• Sending transaction notifications and confirmation messages
• Providing account security alerts
• Providing assistance through 24/7 live chat and email support
• Notifying users of important policy changes

2.4 Platform improvement

• Analyzing and improving the user experience
• Planning new games, features, and services
• Diagnosing and resolving technical issues

3 Data sharing and disclosure

99cv never sells your personal information to third parties. However, information may be shared in specific circumstances:

3.1 Service provider partners

We work with trusted third parties for payment processing, technical infrastructure, and security verification. These partners may only access the information necessary for their designated tasks and are required to comply with our privacy standards.

3.2 Legal obligations

We may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or as required by applicable law. In such cases, we will provide only the minimum information necessary.

3.3 Business restructuring

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, the protections provided under this policy will continue to apply.

4 Cookies and tracking technologies

99cv uses cookies and similar technologies to improve platform functionality and personalize the user experience. Cookies are small text files stored on your device.

4.1 Cookies we use

• Essential cookies: Essential for managing login sessions, security verification, and delivering core services. These cannot be disabled.
• Functional cookies: Used to save your preferences, language settings, and personalization information.
• Analytical cookies: Used to monitor website performance, identify popular pages, and improve services.

4.2 Cookie controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

5 Data protection and security

99cv applies industry-standard security measures to protect your information. Our security infrastructure includes:

• SSL encryption: All data transmission between your browser and our servers is protected by SSL/TLS encryption.
• Encrypted storage: Sensitive data — especially passwords and financial data — is stored in encrypted form.
• Access controls: Only authorized personnel can access the necessary data, and all access is logged.
• Regular security reviews: Our systems and processes are regularly audited and updated.
• Fair play assurance: The fairness and transparency of game outcomes on our platform are maintained.

While we take the highest security measures, it is not possible to guarantee complete security on the internet. You are therefore asked to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

6 Data retention period

99cv does not retain your personal information for longer than necessary. In general:

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for the period required to meet legal and regulatory requirements.
• Closed account data: may be retained for a specified period after account closure due to fraud investigations and legal obligations.
• Cookie data: automatically deleted after the period set for each cookie type.

Once the above timeframes have passed or the purpose has been fulfilled, data is securely deleted or made unreadable.

7 Your rights

As a user of 99cv, you have the following rights over your own information:

7.1 Right of access

You may ask us at any time what information we hold about you and why.

7.2 Right to rectification

If your account contains incorrect or outdated information, you may request that it be corrected. Most information can be changed directly from account settings.

7.3 Right to erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to restrict processing

In certain cases, you may request that the use of your information be limited, such as when you are disputing the accuracy of the information.

7.5 Right to object

You may object at any time to the use of your information for marketing communications. To stop such communications, email [email protected].

8 Protection of minors' data

99cv strictly prohibits all services for anyone under the age of 21. We do not knowingly collect any personal information from minors. The age verification process during account registration is an integral part of our platform.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

9 Third-party services and links

99cv's platform works with bKash, Nagad, Rocket, and Upay for payment processing. These payment services have their own privacy policies that apply to their own platforms.

For gaming content, we work with various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. Only the necessary technical information is exchanged with these providers. Your personally identifiable information is not shared with them.

10 Policy changes

99cv may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the policy.
• Send a notification email to registered users.
• Display a notice on the platform where applicable.

Continuing to use the platform after any changes will be considered acceptance of the updated policy. You are therefore encouraged to check this page regularly.

11 Contact us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our support team will do their best to respond to your message as quickly as possible. For privacy-related requests, we may need to verify your identity in order to confirm the associated account.