1. General Terms
These terms and conditions ("Terms") govern the use of the 99cv platform and all associated services ("Services"). 99cv is an online gaming platform operated for users in Bangladesh.
By accessing, registering on, or using any service on this platform, you are entering into a legally binding agreement with these Terms, our Privacy Policy, and our Responsible Gaming Policy. If you disagree with any part of these Terms, please stop using this platform.
99cv is committed to maintaining a safe, transparent, and fair gaming environment at all times. These Terms are designed to protect the interests of both users and the platform.
2. Eligibility & Registration
2.1 Age Requirement
You must be at least 21 (twenty-one) years of age to participate on the 99cv platform. This service is available only to those aged 21 or above. Use of this platform by minors is strictly prohibited.
2.2 Account Registration
You must provide accurate, complete, and up-to-date information at the time of registration. Each person may open only one account. If multiple accounts belonging to the same person are detected, 99cv reserves the right to suspend or close all such accounts.
Information required for registration:
- Full real name (as per national identity card)
- Active mobile number
- Active email address
- Date of birth (for age verification)
- Preferred payment method details
2.3 Identity Verification
99cv may request additional documents for identity verification at any time. Withdrawal access may be limited until the verification process is complete.
3. Account Management
3.1 Account Security
It is your responsibility to keep your account password and login details completely confidential. Do not share this information with any third party. If you suspect unauthorized access to your account, notify 99cv support immediately.
You are responsible for all activities carried out using your account. 99cv will provide assistance in cases of cybersecurity incidents, but the platform will not be liable for losses resulting from negligence.
3.2 Account Funds
Funds deposited into your account may only be used for gaming activities on the 99cv platform. Account balances do not earn interest and are not considered bank deposits.
3.3 Single User Policy
Each account is for the personal use of one individual. Transferring, selling, or allowing another person to operate your account is strictly prohibited.
4. Deposits & Withdrawals
4.1 Accepted Payment Methods
99cv supports only the following mobile banking methods:
- bKash — the country's most popular mobile wallet
- Nagad — the mobile financial service of Bangladesh Post Office
- Rocket — the mobile banking service of Dutch-Bangla Bank
- Upay — UCB's mobile financial service
4.2 Minimum Amounts
Minimum withdrawal: ৳1,000
4.3 Withdrawal Processing Time
Approved withdrawals are generally processed within 15 minutes to 2 hours. The process is faster for verified accounts.
4.4 Withdrawal Conditions
The following conditions must be met before a withdrawal request is processed:
- Account verification must be complete
- Applicable bonus wagering requirements must be fulfilled
- It is preferable to deposit and withdraw using the same payment method
- No suspicious activity on the account
4.5 Grounds for Rejection
99cv reserves the right to reject or delay withdrawal requests on suspicion of fraud, money laundering, or violation of these Terms. The user will be notified in such cases.
5. Bonuses & Promotional Offers
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The bonus amount will match the deposit amount, but will not exceed ৳20,000.
Example 2: Deposit ৳42,000 → Bonus ৳20,000 → Total balance ৳62,000
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 20 (twenty) times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.
5.3 Bonus Usage Rules
- Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
- Claiming bonuses using multiple accounts is prohibited.
- If bonus abuse is detected, the bonus and related winnings may be cancelled.
- Each bonus offer may have its own expiry period — please read the offer details.
- 99cv reserves the right to modify or withdraw bonus offers at any time.
5.4 Other Promotional Offers
Various promotional offers may be run from time to time for regular users. Specific terms and conditions will apply to each offer and will be published alongside the relevant offer.
6. Gaming Rules
6.1 Fair Play Guarantee
All games on 99cv are operated using certified Random Number Generator (RNG) technology. Each game outcome is entirely independent and does not depend on previous results.
6.2 Betting Limits
Minimum and maximum bet amounts may be set for different games. Separate limits may apply when placing bets using bonus balance.
6.3 Technical Errors
If a game is left incomplete or an incorrect result is displayed due to a technical error, 99cv reserves the right to void that round and return the wagered amount. Server records will be considered final.
6.4 Game Providers
99cv offers content from the world's leading game providers, such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. The terms and conditions of these providers may also apply.
7. VIP Program
7.1 VIP Tiers
99cv's VIP program has five tiers, each offering weekly cashback benefits:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
- Diamond — up to 1.0% weekly cashback
7.2 Tier Changes
You may be promoted to a higher VIP tier based on your regular gaming activity. Detailed criteria for tier changes are available in your account dashboard.
7.3 Cashback Payment
Cashback is calculated weekly and credited to your account automatically. Cashback may have its own wagering requirements — see the VIP page for details.
8. Prohibited Activities
The following activities are strictly prohibited on the 99cv platform and may result in account closure and forfeiture of funds:
- Operating multiple accounts for one person
- Strategic gaming to circumvent bonus terms ("bonus hunting" or "bonus abuse")
- Using automated software, bots, or artificial intelligence to play games
- Using the platform for money laundering or illegal financial activities
- Defrauding or harassing other users
- Attempting to interfere with the platform's security systems
- Any attempt to manipulate game outcomes
- Suspicious or coordinated betting patterns ("collusion")
- Providing a false identity or incorrect information
If any of the above activities are detected, 99cv reserves the right to close the relevant account without prior notice and to inform law enforcement authorities.
9. Privacy & Security
9.1 Data Protection
99cv uses SSL encryption technology to protect your personal information. Your data is not sold to any third party. Our full privacy policy is available separately.
9.2 Use of Data
The information you provide is used for service delivery, identity verification, responsible gaming monitoring, and fulfilling legal obligations. For more details, please read our Privacy Policy.
9.3 Use of Cookies
99cv uses cookies to improve the operation of the website. By using the platform, you are consenting to the use of necessary cookies.
10. Limitation of Liability
10.1 Service Availability
99cv always strives to ensure uninterrupted service on the platform. However, temporary disruptions may occur due to maintenance, upgrades, or technical issues. In such cases, 99cv bears no liability for any loss.
10.2 Limitation of Damages
To the maximum extent permitted by applicable law, 99cv will not be liable for any indirect, incidental, or special damages. This includes financial losses arising from gaming.
10.3 Acknowledgement of Gambling Risk
You acknowledge that online gaming and betting carry financial risk. 99cv strongly advises against spending beyond your means. Please be sure to read the Responsible Gaming page.
11. Changes to Terms
99cv reserves the right to change, amend, or update these terms at any time. For significant changes, notice will be given via your registered email or on the platform.
Continued use of the platform after an update will be taken as your acceptance of the revised terms. You are therefore advised to visit this page regularly.
12. Termination & Suspension
12.1 User Rights
You may close your account at any time. It is advised that you withdraw any available balance before closing your account. To recover a balance after closure, please contact support.
12.2 Platform Rights
99cv reserves the right to suspend or close an account in the following circumstances:
- Clear violation of these terms
- Suspicion of fraudulent or deceptive activity
- Account security risk
- Legal or regulatory requirement
- The user's own request (self-exclusion)
12.3 Self-Exclusion
If you are experiencing a gaming problem, you may at any time request a temporary or permanent exclusion of yourself from the platform. For more details on this, please visit the Responsible Gaming page.
13. Dispute Resolution
13.1 First Step
If you have a dispute or complaint, please contact the support team first. Most issues can be resolved through direct discussion. Our 24/7 support team provides assistance in both Bengali and English.
13.2 Dispute Submission Process
To file a formal complaint, email [email protected] with a full description. Include your account details, the date of the incident, and a detailed description of the issue in your complaint.
13.3 Server Records
In the event of any dispute, the game records and logs stored on 99cv's servers will be considered as final evidence.
14. Contact
If you have any questions or comments about these rules and terms, please contact us:
- Email: [email protected]
- 24/7 Live Chat — available after logging in to the platform
- Support hours: 7 days a week, 24 hours a day (Bangladesh Standard Time)