99cv Responsible Gaming
Our Pledge
Enjoy entertainment — while staying in control. 99cv believes that a healthy and mindful gaming experience is the true source of enjoyment.
Why Is Responsible Gaming Important?
Online gaming is an entertainment activity — but like any form of entertainment, it should be enjoyed mindfully. 99cv always wants every user to play with a healthy mindset, within their budget, and with clear decision-making.
Responsible gaming means treating gaming as a form of entertainment, not a source of income. Avoid playing to recover losses or to solve financial problems. Remember — the outcome of every game is entirely based on chance.
The 99cv platform provides multiple protective tools to help you manage your gaming time and spending. On this page, we will discuss all those tools and tips in detail.
Important Warning
Gambling carries financial risk and can be addictive. If you feel that gaming is having a negative impact on your daily life, relationships, or financial situation, take a break immediately and seek help.
Our Protective Tools
Set Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately and you will not be able to deposit beyond the limit you have defined.
Time-Out Feature
If you need a temporary break, put your account on time-out for a set period — from 24 hours up to six weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you need a long-term break, use the self-exclusion option. Once this feature is activated, your account cannot be reactivated before the specified period has ended.
Set Loss Limits
Decide in advance the maximum loss you are willing to accept over a given period. Once that limit is reached, the platform will automatically prevent you from playing further.
Reality Check Reminders
Set automatic reminders at regular intervals to let you know how long you have been playing and how much you have spent, helping you make informed decisions.
24/7 Support Team
Contact 99cv support at any time via live chat or email. Our Bangla-speaking team is always ready to help you activate any protective setting.
How to Use the Protective Tools
Enable protection in three simple steps
Using 99cv's protective settings is very straightforward. Follow the steps below:
Step 1 — Log in to your account
Log in to your 99cv account and go to the profile settings menu. Look for the "Responsible Gaming" section there.
Step 2 — Choose your preferred limit or tool
Deposit limit, loss limit, time-out, or self-exclusion — choose one or more tools based on your needs and set the amount and duration.
Step 3 — Confirm and save
Confirm your selected setting. Deposit limits take effect immediately. Requests to increase a limit take some time to process — this is an intentional precautionary measure.
Contact support if you need help
If you are unable to change a setting on your own or would like more information, contact the 99cv support team via 24/7 live chat or by email at [email protected].
Warning Signs of Problematic Gaming
If any of the following signs are observed in you or someone you know, it may indicate problematic gaming. Seek help promptly.
Financial Signs
- Playing with money meant for bills or essential expenses
- Repeatedly trying to play in order to recover losses
- Playing with borrowed money or money taken from others
- Lying to family about gaming spending
- Being unable to stop even after spending beyond your budget
Emotional & Social Signs
- Feeling restless, irritable, or anxious when not playing
- Spending less time on work, studies, or family
- Hiding gaming activity and not discussing it with anyone
- Continuing to play beyond the time you had planned
- Feeling intense frustration or anger after losing
Age Restrictions & Policy
21+ Age Requirement
99cv is strictly for players aged 21 and above only. We conduct identity verification to prevent fraudulent registration by minors. Parents and guardians are requested to use parental control software to prevent children from accessing this platform.
Core Principles of Responsible Gaming
99cv believes every player should follow the core principles listed below:
- Play for entertainment only — never consider online gaming as a way to earn money.
- Set a budget — decide before you play the maximum amount you can afford to spend and stick to that limit.
- Follow time limits — set a time limit before each gaming session and take a break once it has passed.
- Do not play under stress — avoid gaming when you are feeling distressed, disappointed, or under mental pressure.
- Be honest about your situation — be open with yourself and your loved ones about gaming.
- Do not play while drinking or in any altered state — make decisions only when you are alert and in a normal condition.
Contact us if you need help
If you feel that gaming is affecting your life, do not hesitate to talk to the 99cv support team. Our 24/7 live chat and email support ([email protected]) are here for you — in both Bangla and English. Your information will remain completely confidential.
Play Safe, Enjoy the Game
Responsible gaming at 99cv is our highest priority. Our protective tools and support team are always by your side.